Presented by: Matt Swann, moderated by Mike Murphy
Fireside chat: Enabling customer-centric innovation through great change
12:00 PM - 12:15 PM
Technology has long enabled customer-centric innovation, but in this session, we will explore how tech will help to drive the rebuilding of the travel industry, particularly given the realities of a post-pandemic world. Matt Swann, Chief Technology Officer at Booking.com, will discuss how Booking.com has leveraged tech to adapt and meet the customer needs during the height of the pandemic, and how they are innovating both product and tech to adjust for the future of travel.